Our team works hard to ensure we get online orders to you as fast as possible. Our order fulfillment process varies depending on whether you've chosen Local Delivery, Pick-up or Shipping.

LOCAL DELIVERY
We're excited to now be offering local delivery within Calgary! We have priced our local delivery option at a cheaper rate than our standard shipping rates (which are set by Canada Post), and you will receive your order sooner than you would through standard shipping. Details below!
Eligible areas within Calgary
Local delivery is available within Calgary only.

Pricing
Any Order: 

• $10.00

Fulfillment and delivery schedule
Local delivery orders are packed and prepared based on the following schedule: 

Order placed:

1. Saturday after 6 PM to Tuesday before 3 PM will be Delivered on: Tuesday after 6:30 pm

2. Tuesday after 3 PM to Thursday before 3 PM will be Delivered on: Thursday after 6:30 pm

3. Thursday after 3 PM to Friday before 6 PM will be Delivered on: Saturday between noon to 4 pm

4. Friday after 6 PM to Saturday before 6 PM will be Delivered on: Sunday between 3pm to 5 pm

We don’t offer international shipping.

When your order is fulfilled (boxed up and ready to go), you will receive a delivery confirmation email.

Receiving your delivery
If you cannot be home to meet the delivery driver at the door/buzz them into your building AND answer a text or phone call from them, you should choose either the local pick up option or standard shipping option instead. Japsga cannot be held responsible if your package goes missing after it has been left on your doorstep (if you live in a house) or common area of your apartment building.

When the delivery driver arrives at your residence, you will receive a text or phone call notifying you to meet the driver outside of your front door. If the driver is unable to reach you, your package will be left on your doorstep at your own risk. Japsga cannot be held responsible for packages that go missing after being left on your doorstep. 

If you live in an apartment building, you must come down to meet the driver at the lobby entrance. You will receive a text or phone call notifying you that the delivery driver is there. If the driver cannot reach you by text or phone, your package will be left in the common area of your apartment building, provided the driver can access the interior of the building. Japsga cannot be held responsible for your package if it goes missing after having been delivered to a common area of your building. If the driver cannot access the interior of the building to leave your package, your package will be returned to Japsga. You can then choose to pick up your order in person from our place (free of charge), or have us reschedule your delivery by Call/Text us on +1 587-432-4986 at a cost of $14, to be paid online before delivery is rescheduled. 

IN PERSON PICK UP 

When placing an order online, we offer two options on the check out page:

1. Ship through Canada Post

2. Pick up at our place

If you select Local Pickup, it is your responsibility to pick up your order. Once you have completed the check out process online, we cannot change the order delivery method from pickup to shipping, so please be sure to select the correct option. 

HOW OUR PICKUP PROGRAM WORKS

You will be notified by email when your order is ready for pick up. Please do not come to our place before you receive this email notification. We want to make sure we have it ready for you when you arrive. 

You will receive your email notification within 1-3 days (this just depends on when your order was placed: orders placed on days we are closed will be packed the following Wednesday or Thursday; orders placed on days we are open may be ready for pick up the same day, however we cannot guarantee this). 

When you receive notification that your order is ready for pick up, come to our place during our core hours: 

Monday 12PM-6PM
Tuesday 12PM-6PM
Wednesday 12PM-6PM 
Thursday 12PM-6PM
Friday 12PM-6PM
Saturday CLOSED 
Sunday CLOSED 

IN-STORE PICKUP INSTRUCTIONS:

When you are picking up your order at Japsga (205 Heritage Dr SE, Calgary T2H 2J8), let us know you are picking up an online order. Provide us with your order number (via email with your phone or printed copy of your online order receipt). Alternatively, if you do not have your online order number, you can provide us with your photo ID. Once we have your information, we will retrieve your order for you. 

Before you leave, check your package to ensure you have all of the items you ordered. Any customers who identify they are missing items after leaving our place will not be issued a refund, exchange, or a replacement item. It is your responsibility to double check your order.

SHIPPING 
We currently ship throughout Canada. “We do not ship to international addresses”. 

When an order is placed and shipping is selected, our team in Calgary will fulfill your online order by the end of the next business day (We are open from Monday through Friday). When your order is fulfilled - boxed up and ready to go, you will receive a shipping confirmation email with your tracking number.

All orders are dropped off at Canada Post within the same day you receive your shipping confirmation email and tracking number, or the following Japsga business day. When we drop orders off at Canada Post, your tracking number is entered into their system, which then populates the live, online tracking. From here Canada Post is responsible for your package. You will be able to track your package through Canada Post's website. Enter your tracking number here to track your package and receive updates about the shipping status of your order. 

In Canada, we offer the following services through Canada Post: 

• Canada Post Expedited Parcel

• Canada Post Xpresspost

• Canada Post Priority

Canada Post is responsible for adhering to the selected parcel timeline specified as our shipping carrier. 

Our shipping rates are determined by Canada Post based on the weight of the package, where it's being shipped to, and the service type you selected at checkout. 

Canada Post rates are usually a minimum of $15-$17 and up. 

Customers are responsible for providing the correct AND full address for shipping. Failure to do so will result in your package being returned to Japsga. You can then reschedule your delivery at a cost set by Canada Post shipping rates, to be paid online before delivery is rescheduled. Refunds will not be provided.